WAGUL Technical Services Forum 2017: Summary

The theme of this year’s event was on practice sharing and networking.  In his opening address, the University Librarian, Stephen McVey touched on the changing nature of the world around us, with reference to changing nature and use of the buildings on which Notre Dame is situated and the connections to the changing nature of the role of Libraries and the roles of people working in libraries.

The morning was divided into three sessions, the first of these was a Practice Sharing session, which involved a ten minute presentation from each of the libraries on a project or process that they were involved in or had recently undertaken.

Practice Sharing Presentations

  1. MarcEdit: meeting the past, present and future metadata needs of the Library (Robyn Schofield, Notre Dame)
  2. Running a Library Material Availability Survey (Sonja Olsen, Curtin University)
  3. Centralised directed resources: integration of RL into the LMS Christine Hinsley, Edith Cowan University
  4. Evaluating print collections with GreenGlass (Bryan Chan, Murdoch University)
  5. Centralised Service Desk Service (Sonja Dunning, University of Western Australia)

The power point slides for each of these presentations can be found on the WAGUL Event page

Sli.do an anonymous crowdsourcing question and answer tool was used to gather audience questions about each of the presentations and these were explored and discussed at the end of the practice sharing session.  There were 14 questions submitted in total across the 5 presentations and these ranged from questions about the actual software used in a project to planned actions as a result of the outcomes from the projects.  The full list of questions from Sli.do are available on the WAGUL Event page

Networking Morning Tea

Following on from this was a networking morning tea loosely based on a ‘speed networking’ theme with the intention of breaking the ice before the third more structured group networking session. All attendees were asked to wear their work name badges and were assigned a spine label which represented a group they were assigned to, based on the roles and responsibilities they self-selected when they registered for the event. Their task during morning tea was to introduce themselves and their roles to peers from other libraries wearing different spine labels.

Networking with Sticky

In this final session, attendees were organized into groups based on the roles and responsibilities they had self-selected when registering for the event and were then asked to reflect on four topic areas associated with the group’s roles.  The groups were given an hour to discuss these four topics, take notes and then spend a further ten minutes transcribing the key elements from their notes into a Sticky Note application on iPads supplied to each group for use during the session.  These transcribed notes in the Sticky App then formed the basis of a presentation, which each group used to present their findings to the Forum in the final 30 minutes of the session.  The compiled ‘Sticky’ notes from each of the group presentations are available on the WAGUL Event page

Stephen McVey concluded the event with a summing up of the practice sharing and the networking group presentations and the theme that ran across each of these which was about collaboration through networks.  Picking up on these aspects, Stephen elaborated on the types of collaboration libraries might engage in and the pre-conditions for successful collaboration, including vision, knowing who to collaborate with and sharing.

The feedback on the event was very positive, 65% of attendees responded and of those 86% rated the event as very good or excellent.  This rating was also borne out in many of the written responses including:

“I think the presentations are very useful as they portray what libraries are working on and demonstrate what that library considers important to their service”

“I learnt a lot and it was great sharing ideas and commiserating on difficulties with people working in the same area as myself”

“It was the only event I recall going to where I was calling out goodbye to people from other universities at the end of the event. I found the networking aspects to be very beneficial and inspiring”

“This year felt like a new event that had a lot of thought and preparation around its creation.  Great work!”

A compilation of the survey results can be found WAGUL Event page

2016 WAGUL Research Forum

The 2016 WAGUL Research Forum was held on Tuesday 28th June at Murdoch University. The theme for the day was based on the National Innovation and Science Agenda. Constance Wiebrands, University Librarian of ECU Library and WAGUL Chair, welcomed 84 participants from WAGUL Libraries, CSIRO, and ANDS to the event.

The keynote titled National Innovation agenda and impact on research was delivered by Professor Chris Hutchinson, Director Research and Innovation Office of Murdoch University. Professor Hutchinson’s talk was very engaging and topical, he discussed quality measurement and reporting exercises such as ERA and HERDC, importance of non-traditional research output, engagement and societal impact, identifiers, data linkage, eResearch, data visualisation, and the role of academic and research libraries within the changing landscape. The keynote was very well received.

Professor Andrew Rohl, Director, Curtin Institute for Computation, gave the audience an overview of Research Bazaar (ResBaz). The first Perth ResBaz was held at Murdoch University in 2016, following the successful ResBaz held in Melbourne the previous year. The event aimed at equipping researchers with digital skills and tools required to do their research better, encourage collaboration and community building. The presentation has certainly lead the audience to consider different kind of research support and partnership libraries can establish within an organisation.

Library staff from WA University Libraries and CSIRO took on the challenge to share innovative research support services at their institution in 3 minutes. Topics included:

  • Curtin Research Journeys: Identifying Touchpoints Along the Way (Jaya Ralph, Curtin University)
  • Research Online Supporting ECU Researchers (Maureen Couacaud, Edith Cowan University)
  • Research Support at Murdoch University: a Story of Emerging Relationships (Joanne Richards, Murdoch University)
  • Researcher Learning (Jackie Stevens, The University of Notre Dame Australia)
  • Partnering with Researchers (Kylie Black, University of Western Australia)
  • Workspace: a Powerful, Cross-Platform Workflow Framework that Enables Collaboration and Software Reuse (Sue Cook, CSIRO)

The forum was concluded with a researcher panel moderated by Constance Wiebrands. Panellists, Professor Andrew Rohl, Dr Toby Burrows, and Dr Janet Richmond discussed how the Innovation Agenda affects stages within the research journey, pain points, and the role for libraries in supporting these stages.

You can read the Post Forum Report here.

Technical Services Event 2016

On 20 April 2016, around forty staff from the technical services areas of the WAGUL libraries met at Curtin University for this annual event. Curtin’s University Librarian, Catherine Clark, welcomed participants and noted the importance and topicality of the day’s themes. Catherine also took the opportunity to introduce the new WAGUL website, and was able to stay for part of the morning’s activities.

The first topic for the day was how the different libraries were managing monograph acquisitions following the end of the WAGUL consortial purchasing agreement in December 2014. Libraries have mostly consolidated purchasing with one or other of the previous vendors (YBP and Coutts), and are also using patron-driven models to a greater or lesser extent, depending on budget. There was much discussion about the best way to buy Australian materials, which are not felt to be handled well by the major overseas suppliers, even though these overall provide better workflows and better integrations with library systems than local suppliers.

This session was followed by a workshop on performance indicators for technical services. Different groups considered the questions: What can/should we measure? What is the ideal level of service? What is an acceptable or realistic level of service? As they relate to different areas of technical services work: monographs collection development and acquisitions, subscriptions collection development and acquisitions, cataloguing and discovery, resource sharing, and reserve and reading lists. While there was not time during the event to come to any definite conclusions, the workshop session led to some interesting discussion. The notes have since been circulated to assist with further work in this area.

The third session addressed the topic of collection development with a falling Australian dollar. All libraries are in a similar position in 2016, with sharply reduced spending power. There is thus a renewed emphasis on ensuring value for money, and making sure that that systematic procedures are in place to identify cancellations. Collection and collation of statistics through systems like Intota Assessment and Ustat has become particularly important.

The morning concluded with a series of presentations about electronic reserve and the provision of student reading lists. This is currently an area of significant innovation as libraries investigate and implement new generation systems, including Leganto and Talis Aspire, to streamline processing and improve the student experience.

The event produced a good deal of valuable discussion on each of the selected themes, with active participation from all libraries and across all work levels, and was an excellent opportunity for making and renewing contacts.